All HK orders are shipped via SF express, typically within 1 to 3 business days. Overnight and next day delivery is available for an additional fee.
Orders will not be shipped to P.O. Boxes.
We ship internationally via DHL or FedEx (depending on the shipping restrictions for particular countries), typically within 5 to 7 business days. Shipping pricing varies depending on the shipping location and is determined at checkout.
Therapeautic is not responsible for the payment of any duties, taxes or other fees assessed to international shipments, and Therapeautic is not responsible for any delays or other issues that may arise when shipping internationally. The responsibility for any customs duties, foreign taxes, or other fees, which may be imposed, will rest solely with the customer. These fees can be paid via the DHL/ FedEx website and they will contact you directly.
Please contact your local customs office if you would like to seek more information regarding taxes and duties. To comply with Export Regulations, we are required to declare the exact value of all items ordered and mark them as dutiable merchandise.
Please note if you refuse to pay the duties and taxes invoiced at the destination and request to cancel your order, all shipping fees and administrative charges related to this cancelled order will be deducted from your final refund.
Therapeautic is not responsible for any lost packages, delayed delivery, or any other issues once your order leaves Therapeautic. If your order is sent back to Therapeautic by the shipping company for failure to deliver, you will be required to pay for the re-shipment of your order.