Return & Exchange
CAN I EXCHANGE THE PRODUCT?
Unfortunately, we currently do not offer direct exchanges on Therapeautic products.
CAN I CANCEL OR CHANGE MY ORDER?
Unfortunately, we cannot modify your order once it has been confirmed.
If you need to cancel your order, please email us at email@example.com as soon as possible with your full name and order number. We will try our best to cancel the order, however, this cannot be guaranteed.
WHAT SHOULD I DO WHEN PRODUCTS ARRIVE WITH SOMETHING MISSING/INCORRECT/DAMAGED?Please email us immediately at firstname.lastname@example.org. Please include your order number and photos of your packaging or any damage.
Please provide the following information for our confirmation of exchange:
- Order number
- Item(s) to be returned
- Reason for the return
- Customers should bear the shipping cost for returning the item to Therapeautic and be responsible for the safety of the delivery.
- Original shipping costs cannot be refunded.
- We do not accept returns or exchanges on international orders.
- Therapeautic is not responsible for lost or stolen packages, duties and fees required by customs and cannot ship out replacement packages.
- Therapeautic assumes no responsibility for any mistyped delivery address when an order is placed.
- The followings are not eligible for returns/exchange
- Any items reported after 7 days from the date of receiving
- Items being opened or used
- Items having, but not limited to, the trace of scent, cigarette, perfume, stains on packaging
- Items that have been damaged intentionally including, but not limited to, damaged packaging, even if the item was defective upon arrival
- Items that have no record of purchase on our official website therapeautic.com
- All goods returned without previous notice or in spite of return denial by our Customer Service team will not be accepted